While the technology for developing artificial intelligence-powered chatbots has existed for some time, a new viewpoint piece in JAMA lays out the clinical, ethical, and legal aspects that must be considered before applying them in healthcare. And while the emergence of COVID-19 and the social distancing that accompanies it has prompted more health systems to explore and apply automated chatbots, the authors still urge caution and thoughtfulness before proceeding.
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Proposed framework for integrating chatbots into health care
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