Chatbots are on the rise, but customers still trust human agents more

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies was through phone calls or by interacting with human agents via company websites and mobile apps.

from Consumer Electronics News - Electronics News, Electronic Gadget News | Consumer Electronics |Electronic Gadgets https://ift.tt/59nWEdr

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